FAQ
Answers to the questions we hear most from agencies, brokers, FMOs, and call centers evaluating Medicare leads.
Getting Started
How do I start receiving Medicare leads?add
Reach out through our Contact page with your target states, product mix, and volume goal. We'll scope a campaign and most clients start seeing leads within 1-3 business days.
Is there a minimum order or long-term contract?add
No long-term contract is required to get started. We build volume around what your team can realistically follow up on and scale from there.
Which lead type is right for me?add
It depends on your buying process. Exclusive leads suit teams that need to be the only agency in the conversation, shared leads suit high-volume, speed-driven teams, and live transfers suit teams that convert best on live conversation. See our How It Works page for a full breakdown.
Pricing & Billing
How is pricing determined?add
Pricing varies by lead type, state, and exclusivity. Contact our team for current rates based on your target markets and volume.
Do you offer refunds or replacements for bad leads?add
Yes. Every campaign includes a defined quality standard, and leads that fail to meet it, such as invalid contact information, are replaced or credited.
Are live transfers billed differently than standard leads?add
Yes. Live transfers are billed only on a successful connection to your agent. Dropped or abandoned calls before connection are not billed.
Compliance
Are your leads TCPA compliant?add
Yes. Every lead includes documented, timestamped consent captured before any contact is made. See our Compliance page for full detail.
Do you follow CMS Medicare marketing guidelines?add
Yes, our campaign scripts and landing pages are built around current CMS Medicare Communications and Marketing Guidelines (MCMG).
Can I request consent documentation for a specific lead?add
Yes, consent records are retained and available to your compliance team on request.
Delivery & Volume
How quickly are leads delivered?add
Leads post to your CRM, dialer, or inbox in real time as consent is captured. Live transfers connect immediately by phone.
Can I scale volume up for AEP or OEP?add
Yes, we plan seasonal surge capacity in advance so volume ramps in step with your staffing.
What systems can leads integrate with?add
We support direct posting to the major CRM and dialer platforms used across the Medicare space, plus custom API and email/spreadsheet delivery.
Have a compliance-specific question? Visit our Compliance page or TCPA & CMS Disclaimer.
Still Have Questions?
Can't find what you're looking for? Send us your question and we'll get back to you within one business day.